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Lead and scale a multi-disciplinary design team to deliver world-class digital experiences across Sky.com and the My Sky app. Partner with senior leadership to shape CX strategy and embed service design practices across the customer lifecycle.
Responsibilities
- Lead and scale a multi-disciplinary design team including Product Designers, Content Designers & Service Designers, driving strategic transformation and delivering world-class, evidence-based, inclusive digital experiences across web and native platforms
- Define the vision for team growth and foster a culture that attracts, nurtures and retain top-tier design talent
- Shape front-to-back and end-to-end experiences across the customer lifecycle, using service blueprints, journey maps, and reusable service patterns
- Embed behavioural insights and research into every decision, ensuring customer needs are at the heart of design, strategy, and delivery
- Partner with senior leaders across Product, Tech, and CX to shape long-term plans, secure executive buy-in, and scale experience maturity organisation-wide
Requirements
- Proven track record of leading large, multi-disciplinary teams to deliver world-class, award-winning digital products and services across web and native platforms
- Strong experience shaping strategy at executive level through compelling design rationale, vision storytelling, and data-driven recommendations
- Advanced expertise in Figma, with proven ability to utilise & scale large design systems across complex digital ecosystems
- Deep understanding of embedding research & data into design and product strategy via tools such as Usertesting, Contentsquare, and Adobe Analytics
- Recognised expertise in accessibility and inclusive design, with proven ability to create and champion solutions that meet diverse customer needs
- Proven ability to build and grow senior design talent, driving team performance, skills progression, and succession planning
Benefits
- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences
Key Skills
About Sky
Sky connects and entertains millions of people across Europe. At the heart of everything we do, is a belief that people deserve better. For decades, weâve shaken up every category we entered to give people what they love, to make life a little easier and to provide great value. Thatâs how we bring millions of customers the joy of a better experience in TV, broadband and mobile. In TV, we offer the best sports coverage, unmissable TV and the smartest ways to stream and aggregate the TV you love. In broadband, we power homes and businesses, with a fast, reliable connection. In mobile, we bring people closer, with plans at unbeatable value. And now, you can even keep your home connected and protected, through our smart insurance. We design our products to fit seamlessly into your life, with service whenever and however you need it. Thatâs how we do better for customers. And we believe in better for society too. We power the cultural economy in the UK and beyond, making award-winning
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