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Sr. UX Researcher, Amazon Device Sales & Customer Experience
Amazon 🇺🇸 Denver, Colorado, United States of America
Lead end-to-end user research studies to understand how customers discover and purchase Amazon Devices across web and mobile platforms. Collaborate with cross-functional partners to translate research insights into actionable product visions and business strategies.
Responsibilities
- Collaborate with key partners to identify research opportunities and prioritize research questions
- Translate research needs into learning plans and opportunity frameworks
- Manage recurring user research programs and apply continuous improvement methods
- Own all aspects of user research studies: study design, recruiting, moderation, analysis, reporting, communication, and activation
- Communicate complex concepts clearly and persuasively to audiences at varying levels of the organization
- Deliver measurable business impact, as evidenced by research-informed changes to product direction
Requirements
- 5+ years of proven success leading User Research projects with demonstrated impact experience
- 5+ years of hands-on work with field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design experience
- Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
- Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
- Experience with behavioral data collection, quantitative data analysis, and statistics
- Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)
Benefits
- Sign-on payments
- Restricted stock units (RSUs)
- Comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave
Key Skills
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fa
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