Instructional Design Manager

Establish and lead the instructional design practice by creating standards, SOPs, and quality benchmarks for training content. Design high-quality learning materials and manage the authoring tool strategy to support onboarding and technical certification programs.

Responsibilities

• Establish the instructional design practice and define standards, methodology, and quality benchmarks
• Create SOPs, templates, and style guides that will govern how training content is built
• Lead authoring tool strategy and evaluate NinjaOne's current content creation capabilities
• Partner with internal training, revenue enablement, and technical enablement teams to translate business needs into well-scoped learning solutions
• Lead needs assessment and learning objective workshops to ensure projects start with clear outcomes and measurable goals
• Personally design and develop high-quality instructional materials, including eLearning modules, facilitator guides, assessments, and job aids
• Establish a QA review process to ensure all deliverables meet standards for accuracy, accessibility, and brand consistency
• Serve as the internal expert on instructional design and educate stakeholders on how content requests are scoped
• Manage the inbound instructional design queue and recruit and mentor junior instructional designers as the team grows

Requirements

• 5+ years of instructional design experience, with at least 2 years in a senior or lead capacity
• Demonstrated ability to build or significantly mature an ID practice, including creating standards, SOPs, and repeatable processes
• Experience leveraging AI tools to accelerate or enhance instructional design work
• Strong command of instructional design methodologies (ADDIE, SAM, or equivalent) and adult learning theory
• Experience working with an LMS and familiarity with SCORM/xAPI standards
• Excellent project management and stakeholder communication skills
• Experience partnering with cross-functional teams to scope and deliver training products
• Hands-on experience with a SCORM authoring tool (e.g., Articulate 360, Adobe Captivate) or experience leading a tool selection and procurement process
• Familiarity with WorkRamp or similar LMS platforms used by SaaS revenue teams
• Background in a fast-growth B2B SaaS or technology company
• Experience building and managing a small team of instructional designers

Benefits

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) plan
• Unlimited PTO
• Opportunity for growth and advancement

Key Skills