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Adoption Design Manager - Business Analytics - Evernorth - Remote
Cigna Healthcare 🇺🇸 Connecticut, United States of America
Lead an Innovation Lab to translate business strategies into operational processes through simulation, rapid testing, and data-driven insights. Oversee a high-performing team to improve business performance and enhance customer experiences across the enterprise.
Responsibilities
- Lead and develop a high-performing team focused on innovation, testing, and scalable process design
- Design and execute simulation, prototyping, and hypothesis testing to validate strategic initiatives
- Translate business strategies into operational processes that drive measurable adoption and performance outcomes
- Oversee structured testing in both simulated and production environments while protecting customer experience
- Partner across PX&O, DM&R, and Adoption Intelligence to align testing strategies with business priorities
- Leverage data, scorecards, and dashboards to communicate insights and influence leadership decisions
- Drive continuous improvement in how processes are tested, scaled, and sustained across the enterprise
- Enable the integration of automation, AI, and predictive insights to strengthen operational performance
Requirements
- High School Diploma or G.E.D.
- 8+ years of experience in analytics, business intelligence, or strategic operations
- 7+ years of experience improving or transforming business processes
- Demonstrated success leading teams and developing high-performing talent
- Strong ability to translate complex data into clear, actionable business insights
- Proven ability to collaborate across functions and influence stakeholders
- Experience using data visualization and presentation tools to tell compelling business stories
Benefits
- Comprehensive range of benefits, with a focus on supporting whole health
- Medical, vision, dental, and well-being and behavioral health programs
- 401(k) Company paid life insurance
- Tuition reimbursement
- A minimum of 18 days of paid time off per year
- Paid holidays
Key Skills
About Cigna Healthcare
We are a health benefits provider that advocates for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to improve their health and vitality.
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