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Service Design Manager
Bae Systems đŹđ§ Preston, Lancashire, England, United Kingdom
Implement new IT service designs aligned with business needs and facilitate workshops to develop user-focused requirements. Produce high-quality service design packs to ensure a smooth transition into operational IT services.
Responsibilities
- Designing IT Services for optimal availability via introduction of robust proactive service management processes
- Creation of Service Design Packs and supporting Service Transition to build and release new services meeting agreed requirements
- Delivering Service Design for multiple projects within a programme in compliance with the organisationâs delivery frameworks
- Facilitating engaging workshops to develop requirements and shape effective, user-focused service designs
Requirements
- Knowledge of IT Service Management, Service Design and Service Transition Management
- ITIL foundation
- Understanding of Service Design principles and artefacts
- Ability to engage and run workshops with service owners, project managers and other relevant stakeholders
- Ability to produce high quality documentation using Microsoft Office products, Jira / Confluence
Benefits
- Support for your financial and personal wellbeing
- A balanced lifestyle
- Opportunities for career growth and development
- Recognition for your contribution
Key Skills
About Bae Systems
At BAE Systems, we help our customers to stay a step ahead when protecting people and national security, critical infrastructure and vital information. We provide some of the worldâs most advanced, technology-led defence, aerospace and security solutions and employ a skilled workforce of 107,000 people in more than 40 countries. From state of the art cyber threat detection to flight control systems that enable pilots to make better decisions, we never stop innovating to ensure that our customers maintain their advantage. This is a long-term commitment involving significant investments in skills. We also work closely with local partners to support economic development through the transfer of knowledge, skills and technology.
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