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Own high-impact problem spaces to design end-to-end workflows for healthcare operations, focusing on automation and AI integration. Partner with cross-functional teams to turn complex operational needs into legible, trustworthy, and scalable product experiences.
Responsibilities
- Shape the right problems: Partner with Product, Engineering, Operations, Customer Success, and Sales to clarify the customer problem, business goal, user workflow, technical constraints, and success metrics before jumping to solutions
- Turn complex workflows into trusted product experiences: Design end-to-end workflows for healthcare operations, including intake, routing, task management, provider actions, admin review, exception handling, and decision support
- Design automation and AI users can understand: Create experiences that help users understand what the system did, why it happened, what needs review, and what action to take next
- Own quality through production: Stay close to Engineering through build and QA to ensure the shipped product matches the intended experience across states, edge cases, permissions, errors, and interaction details
- Create reusable product patterns: Contribute patterns for common workflow needs like queues, task lists, status tracking, bulk actions, review flows, alerts, audit trails, and data confidence
- Move the team forward: Use clear artifacts, prototypes, tradeoff framing, and direct communication to align stakeholders, make decisions, and keep high-impact work moving
Requirements
- 5 to 7+ years of product design experience, ideally in B2B SaaS, workflow products, internal tools, healthcare operations, automation, or complex operational environments
- A portfolio showing strong product judgment, workflow simplification, systems thinking, and shipped outcomes
- Strong craft across information architecture, interaction design, visual hierarchy, usability, and production-quality execution
- Ability to connect design work to customer and business outcomes such as adoption, retention, trust, efficiency, accuracy, or reduced support burden
- Technical curiosity and fluency, with the ability to reason through workflow logic, automation behavior, system constraints, and implementation tradeoffs with Engineering
- Clear, direct communication that aligns the Team and stakeholders quickly
Benefits
- Equity
- Benefits as part of the total compensation package
Key Skills
About Medallion
Medallion is the only AI-assisted credentialing and enrollment platform with expert oversight — built to deliver speed and accuracy at scale, with contract-backed performance. Healthcare organizations are empowered to manage and grow their provider networks with unparalleled speed, accuracy and elevated provider satisfaction levels with our AI-assisted model. Backed by $130M in funding from world-class investors like Sequoia Capital, Google Ventures, Optum Ventures, Salesforce Ventures, Acrew Capital, Washington Harbour, and NFDG, we’re on a mission to transform healthcare at scale. ******** Please note: Medallion's only official email address domain is “@medallion.co,” and we are only recruiting for the positions listed on our careers site (medallion.co/careers). If you have been contacted by any other email domain, completed a written interview, offered a position that’s not on our website, or received any other suspicious communication, please do not engage and review the resourc
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