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Senior Product Designer II
Compass 🇺🇸 Seattle, Washington, United States of America
Design scalable CRM workflows and AI-powered features to help real estate agents manage relationships and automate tasks. Collaborate with cross-functional teams to translate user insights into intuitive, multimodal experiences across web and mobile platforms.
Responsibilities
- Drive alignment and decision-making with visual artifacts like customer journeys, user flows, wireframes, and prototypes to illustrate the vision and shape impactful CRM and AI experiences
- Support usability testing and research efforts by creating prototypes (including multimodal and voice) and facilitating research sessions
- Analyze feedback and iterate on designs to ensure our solutions deliver high-trust, low-friction AI interactions
- Design and develop AI-based conversational and multimodal experiences
- Participate in discovery work to better understand agent behaviors, operational pain points, and workflow inefficiencies
- Translate qualitative and quantitative insights into actionable product opportunities for AI
- Deliver effective design documentation (e.g., sample dialogs, conversational flow diagrams, and multimodal flows) to communicate experience requirements for complex initiatives like Onboarding Automation and AI Self-Service Knowledge to Engineering and Product partners
- Build strong relationships with Product, Engineering, and stakeholders to understand priorities and collaborate on solutions
- Balance user needs, technical constraints (e.g., LLM capabilities), and Product objectives to solve problems effectively
- Contribute to scalable product and design solutions by thinking beyond individual screens and considering how workflows, data, and user actions connect across the broader Home Platform ecosystem
- Contribute to and work within established design systems to ensure consistency, usability, and scalability across the Home Platform
Requirements
- 7+ years of product design experience, ideally within CRM, SaaS, workflow, or enterprise software products
- A strong portfolio demonstrating systems thinking, end-to-end product design, and complex workflow problem-solving across web and mobile applications
- Experience designing for AI-driven products or features is highly desirable
- Ability to gather and synthesize product requirements from multiple stakeholders and translate them into intuitive user experiences
- Strong understanding of interaction design, information architecture, usability principles, and scalable UX patterns
- Experience collaborating closely with Product and Engineering teams throughout the product development lifecycle
- Comfortable working in ambiguous environments and balancing user needs, business priorities, and technical feasibility
- Familiarity with data-informed design decision-making, usability testing, and iterative product development
- Proficiency with Figma and prototyping tools
- Strong communication, presentation, and stakeholder management skills
Benefits
- Participation in our incentive programs (which may include eligible cash, equity, or commissions)
- Paid vacation, holidays, sick time, parental leave, and recharge leave
- Medical, tele-health, dental and vision benefits
- 401(k) plan
- Flexible spending accounts (FSAs)
- Commuter program
- Life and disability insurance
- Maven (a support system for new parents)
- Carrot (fertility benefits)
- UrbanSitter (caregiver referral network)
- Employee Assistance Program
- Pet insurance
Key Skills
About Compass
Compass is a real estate technology company with a powerful end-to-end platform that supports the entire buying and selling workflow. We deliver an incomparable experience to both agents and their clients all in service of the Compass mission: to help everyone find their place in the world. Founded in 2012 by Ori Allon and Robert Reffkin, Compass operates in 22+ regions across the United States including New York, Los Angeles and Orange County, Chicago, San Francisco, Boston, Washington D.C., South Florida, The Hamptons, Santa Barbara & Montecito, San Diego, Seattle & Eastside, Philadelphia, Connecticut, Westchester, Aspen, Boulder, Denver, Atlanta, Austin & Central Texas, Dallas-Fort Worth, Houston, Nashville, and Lake Tahoe. Learn more and find your place at www.compass.com and www.compass.com/careers. Compass only reaches out to applicants from a @compass.com domain and does not prompt applicants to download software or files as part of its application process.
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