Principal Product Designer

As a Principal Product Designer, you will lead the design for a complex operations platform, shaping how operational processes are experienced and improved. You will partner with cross-functional teams to define strategy and translate it into high-quality, scalable experiences.

Responsibilities

• Shape the future of operations: Define and drive the end-to-end design approach for a complex operations platform
• Lead continuous discovery and learning: Lead discovery across high-value problem spaces, identifying unmet needs and opportunities for improvement
• Design scalable platform experiences: Create experience models, interaction patterns and service designs that scale across multiple processes and teams
• Influence strategy and alignment: Partner with Product, Engineering and business stakeholders to embed design-led thinking in decision-making
• Lift design capability: Model high standards of design craft, systems thinking and problem solving

Requirements

• Extensive experience designing complex platforms, products or services end-to-end in cross-functional teams
• A proven track record shaping experience strategy in ambiguous, high-complexity environments
• Deep expertise in systems thinking, service design and scalable experience design
• Strong capability in continuous discovery, experimentation and evidence-led decision making
• Confidence working with senior stakeholders across Product, Engineering, Data and business domains

Benefits

• Opportunity to shape how operations work at scale across one of Australia's largest organisations
• Work on high-impact platform challenges that improve outcomes for both staff and customers
• Be part of a collaborative product and design culture with the autonomy to influence direction and raise quality
• Access strong design leadership, community and investment in your growth

Key Skills