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Global UX Designer Senior Manager
Boston Consulting Group đŹđ§ City of London, London, United Kingdom
Define and design service experiences for employees by creating service design blueprints and conducting behavioral research. Collaborate with cross-functional global teams and senior leadership to implement value-creating service improvements.
Responsibilities
- Develop service design blueprints and guidelines to ensure consistency across services and to achieve BCG's strategic goals
- Utilize journey mapping, needs and sentiment analysis, quant measurement, and other tools, methods, or processes to understand and define end-to-end service experience
- Align with the CoE Value Measurement framework to capture and track service quality, efficiency, and advocacy
- Conduct qualitative and quantitative user research to understand employee needs, behaviors, and pain points
Requirements
- 7+ years of commercial experience in service design, preferably in a large, global enterprise
- Proven experience in research and analysis to create actionable insights
- Practical knowledge of iterative design approaches
- Comfortable leading service design workstreams in large global teams across multiple time zones, collaborating with a diverse set of stakeholders
Benefits
- Opportunity to work on complex and challenging projects
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Comprehensive benefits package, including health insurance, retirement savings, and paid time off
Key Skills
About Boston Consulting Group
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholdersâempowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place. BCG Privacy Policy: https://www.bcg.com/about/privacy-policy.as
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