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Lead end-to-end design for core product areas of a SaaS platform, from discovery to implementation. Own the evolution of the design system and mentor other designers to ensure consistency and quality across web and mobile experiences.
Responsibilities
- Lead end-to-end design for core product areas, from discovery to implementation
- Translate customer needs into clear, intuitive experiences informed by competitor insights, research data, and UX best practices
- Build a deep understanding of competitor features and customer needs at a persona level
- Use modern tools and AI-assisted workflows to iterate faster, prototype new ideas, and validate through user testing
- Lead user research to identify key touchpoints and define measurable criteria for UX effectiveness and efficiency
- Own and evolve our design system to improve consistency, scalability, and ease of use across the product
- Partner with engineering to ensure our design system is implemented accurately and continuously improved
- Reimagine and enhance mobile app experience, ensuring parity and coherence with the web app
- Collaborate with product and engineering teams to refine ideas based on feedback and improve designs as theyâre built
- Mentor designers, review their work, and support their growth by offering clear, actionable feedback
- Contribute to product and business strategy by connecting design decisions to outcomes
- Build and present completing design demos to leadership to secure stakeholder alignment and buy-in
Requirements
- 10+ years of experience in Product Design, with at least 3 years in a lead role
- A portfolio that shows strength in UX, interaction, and visual design
- Expertise in Figma and proficiency with prototyping, design systems, and collaboration tools
- Experience designing for complex systems or SaaS products
- Proven experience improving or maintaining a design system
- Experience designing for mobile apps and understanding platform-specific design patterns
- Strong understanding of user research methods and how to turn insights into actionable ideas
- Hands-on with tools that enable faster iteration, prototyping, and testing
- Curiosity around AI adoption in design and the ability to experiment with new tools or workflows
- Clear communication skills and the ability to work well with cross-functional teams
- Comfort discussing technical constraints with developers and finding practical solutions
- A strategic mindset that connects design to business goals
- Experience with AI-driven or conversational products
Benefits
- Design a product used by thousands of businesses worldwide
- Work with a thoughtful, collaborative, and motivated team
- Take real ownership of your work and space to experiment and innovate
- Enjoy flexible hours and a culture that values craft, curiosity, and learning
Key Skills
About Wati.io
Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and supportâall inside WhatsApp and connected messaging channels. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognized as a Premium Partner of Meta and Google. Unlock Revenue Growth with Wati, your AI co-pilot for revenue growth.
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