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Senior UX Researcher
Utility Warehouse đŹđ§ City of London, London, United Kingdom
Lead end-to-end research for complex problem spaces to influence product vision and design requirements. Act as a strategic partner to Product, Design, and Engineering teams while mentoring junior researchers.
Responsibilities
- Lead end-to-end research for complex, often ambiguous problem spaces
- Partner with leaders to define learning objectives and shaping the long-term product vision
- Design comprehensive research plans using the right mix of qualitative and quantitative methods
- Translate raw findings into concrete, strategic recommendations that directly influence design and product requirements
- Present findings to leadership and use storytelling to build empathy for the user
- Champion the value of UX research and improve team tooling, templates, and research operations
Requirements
- 5+ years of dedicated experience in UX Research within a product development environment
- Deep methodological expertise across a versatile toolkit of generative and evaluative research methods
- Strategic impact with a proven track record of shaping product strategy and roadmaps
- Expert facilitation skills, moderating sessions with high empathy to uncover deep user needs
- Complex synthesis skills to distill diverse data into actionable frameworks, journeys, and personas
Benefits
- Competitive salary
- Performance bonus: An annual discretionary bonus ranging from 15-40%
- Flexible working: Optional four-day working week (90% pay for 90% impact)
- Work from anywhere: Up to three weeks, twice every tax year
- Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year
- UW discounts: Save on our services and access to 100s of rewards and discounts through Perkbox
- Future planning: Matched-contribution pension scheme and life assurance (up to 4x salary)
- Family first: Policies designed to help you and your family thrive
- Flexible benefits: An allowance for private health insurance, dental insurance, or gym membership
- Sabbaticals: An eight-week paid sabbatical after four years of service
- Growth: A dedicated learning and development budget and bi-annual promotion cycles
- Inclusion: Join belonging groups that help shape our culture
- Events: Company-wide celebrations including the âGreat Big Get Togetherâ and our âGood Hearted Go-Getter Awardsâ
Key Skills
About Utility Warehouse
Weâre a community of over a million good-hearted go-getters who believe thereâs a better way to do home services. And weâve been helping people save time and money while running their homes for over 20 years. We bundle essential services like energy, broadband, mobile and insurance into one simple monthly bill. But what really sets us apart is how we do it: with a nationwide network of local, friendly Partners who recommend UW to their friends, family and communities. So you could say weâre both in your corner, and just around the corner. For both employees and Partners, that means being part of something with real purpose. Whether you work in product, tech, marketing or customer service, every single person plays a part in supporting a business built on people helping people.
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