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Principal Product Designer - Loyalty
Expedia đşđ¸ Chicago, Illinois, United States of America
Lead the design strategy and execution for loyalty experiences across Expedia Group brands to drive traveler retention and engagement. Collaborate with cross-functional teams to translate research insights into scalable, inclusive, and high-quality product solutions.
Responsibilities
- Tackle complex product challenges and brainstorm multiple creative solutions that move us forward
- Shape our experience strategy and roadmap, balancing what travelers need today with where we're heading tomorrow
- Build compelling visions for traveler experiences at EG and determine how to measure success
- Team up with Product Managers and other leaders to spot the biggest opportunities for helping travelers connect with our products
- Negotiate experience priorities that balance long-term strategy and near-term opportunities
- Build close partnerships with our User Research team and explore new ways to understand what travelers really need
- Dig into research findings to uncover those "aha!" insights, weighing what we learn against technical realities and business goals
- Adapt our design processes to tackle big, messy problems (because travel can be complicated)
- Turn research insights into design solutions that consistently hit the mark for our customers
- Create user interactions that travelers loveâones that work beautifully and drive real business results
- Be the champion for simple, elegant experiences that people actually trust (and hold the team to that standard too)
- Mentor other designers and show them what great design looks like in action
- Find and implement creative solutions that enhance accessibility and inclusivity for diverse user needs, making our products work for everyone
- Work closely with developers to bring designs to life, knowing when to push boundaries and when to work within constraints
- Stay on top of the latest design tools and techniques (and maybe discover a few new ones along the way)
- Think about the technical building blocksâmodularity, reusability, all that good stuff that makes scalable design possible
- Help grow our design system by creating reusable components that make everyone's life easier
- Think big picture and take a whole systems approachâhow does this button connect to that flow, and how does it all work together for travelers?
- Lead creation of project artifacts for large, complex projects, ensuring quality and timeliness
- Design flexible components and patterns that can adapt as we grow and learn
- Tell compelling stories about your design work that get stakeholders excited and bought in
- Create feedback cultures where everyone feels comfortable sharing ideas and learns from each other
- Build materials that help partners understand and trust our design decisions
- Bring different teams together and help everyone work toward the same goals (even when they speak different languagesâliterally and figuratively)
Requirements
- 10+ years of related professional experience
- Strong expertise in facilitation, information architecture, and technical platform constraints
- Bachelor's degree or higher in Design, Human-Computer Interaction, User Experience or related technical field
- Experience designing across platforms, including native (iOS, Android) and web (all breakpoints and responsive design)
- Experience presenting design work and strategy to executive leadership and securing buy-in
- Experience in leading and facilitating experience vision, and design thinking workshops
- Adept at collaborating with cross-functional teams to translate user needs into practical, high-quality design solutions
- Experience in large, complex organizations in a global setting
- A portfolio that demonstrates the ability to create thoughtful, innovative, and user-centered designs
Benefits
- Medical/dental/vision
- Paid time off
- Employee Assistance Program
- Wellness & travel reimbursement
- Travel discounts
- International Airlines Travel Agent (IATAN) membership
Key Skills
About Expedia
Expedia Group, Inc. (NASDAQ: EXPE) is the global travel marketplace with one purpose: to help travelers explore the world, one journey at a time. Expedia Group⢠connects travelers, partners, and advertisers through its trusted brands, leading technology, and rich first-party data, delivering predictive, personalized experiences that shape the future of travel. Expedia Groupâs ecosystem includes three flagship consumer brands â ExpediaÂŽ, Hotels.comÂŽ, and VrboÂŽ â the largest B2B travel business, and a premier advertising network. Guided by an experienced and passionate global team, Expedia Group helps millions of travelers in more than 70 countries explore the world with confidence and ease. Weâre committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. If you require an accommodation or adjustment for any part of the application or recruitment process, please let us know by completing our
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