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Sr UX Designer, Amazon Customer Service
Amazon 🇺🇸 Seattle, Washington, United States of America
Design intuitive customer experiences and associate tools for Amazon Customer Service across social media platforms like Instagram, TikTok, and X. Develop scalable design systems and patterns while collaborating with cross-functional teams to improve service delivery and customer trust.
Responsibilities
- Create seamless, intuitive customer experiences across social media apps
- Design tools and workflows that empower CS associates to respond efficiently and empathetically at scale
- Develop design systems, patterns, and standards that scale across multiple social apps
- Balance customer needs with associate productivity
- Analyze qualitative and quantitative data to inform customer experience and business decisions
- Set the standard for design quality across the CS Social experience
Requirements
- 7+ years of design experience
- Online portfolio or samples of work on resume
- Experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
- Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar
Benefits
- Sign-on payments
- Restricted stock units (RSUs)
- Comprehensive benefits including health insurance
- 401(k) matching
- Paid time off
- Parental leave
Key Skills
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fa
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