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UX Researcher
World Vision Canada 🇨🇦 Mississauga, Ontario, Canada
Drive experimentation and research initiatives to support the development of innovation solutions and understand user needs. Analyze qualitative and quantitative data to provide actionable insights that inform product decisions and innovation strategies.
Responsibilities
- Plan & run studies across the product lifecycle: discovery interviews, usability tests, surveys, card sorts, diary/experience sampling, fake-door tests, A/Bs, and concept tests
- Analyze data (qual & quant) to extract patterns, size opportunities, and articulate causality vs correlation
- Synthesize & communicate insights into concise readouts, JTBD, problem statements, and decision-ready recommendations
- Market & secondary research: segment scans, competitive/analogous analysis, and trend reviews to inform problem spaces
- Research Operations: recruit participants (incl. diverse and representative samples), manage incentives, maintain consent, and keep a working inventory
Requirements
- 1-2 years hands-on UX research experience in digital products or services
- Working knowledge of core methods (interviews, usability tests, surveys) and basic statistics (sampling, significance, confidence, bias)
- Ability to design a study, write protocols, create discussion guides, and choose the right method for the question/time
- Experience synthesizing into clear insights (findings, implications, recommendations) for non-research audiences
- Familiarity with Figma and at least one research toolset: survey (Typeform/Qualtrics), testing (UserTesting/Lookback), or analytics (GA/Amplitude)
Benefits
- Competitive compensation & benefits
- Health Spending Account
- Up to 6% matched pension contributions
- Parental leave top-up
- Generous paid vacation, sick days, wellness and personal days
Key Skills
About World Vision Canada
About Us: As a leading global relief, development, and advocacy organization, World Vision Canada is dedicated to creating lasting change in the lives of vulnerable children, families, and communities worldwide. Our Impact: - Top-Rated Charity: Recognized as one of the Top 100 Rated Charities by Charity Intelligence Canada. - Accredited Excellence: Accredited by the Better Business Bureau, Imagine Canada, and the Canadian Centre for Christian Charities. - Leading Employer: Named one of Greater Toronto's Top Employers in 2022. - Global Reach: Working in over 50 countries to address poverty and injustice. - Trusted Partner: Member of the Humanitarian Coalition and audited by KPMG. How You Can Help: - Child Sponsorship: Provide vital support to a child in need. - Single Donations: Make a one-time gift to our critical programs. - Gift Catalogue: Shop for meaningful gifts that make a difference. - Fundraising: Participate in our fundraising initiatives. - Prayer: Join our global prayer
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