UX Designer

Collaborate with cross-functional leaders to create inclusive, personalized digital experiences for Victorians. Design and validate innovative government services while maintaining design systems and conducting user research to inform decisions.

Responsibilities

• Collaborate with Product, Engineering, Delivery, Policy, and Design leaders to create compelling, personalised experiences that support and empower all Victorians with low/no touch, effortless interactions which follow universally accessible patterns
• Design and validate innovative solutions, working with stakeholders to understand and balance customer, business, technical and regulatory requirements
• Contribute to ensuring our products deliver on our organisational goals, meet quality benchmarks and are regularly released
• Present compelling stories and craft strategies with a variety of stakeholders, bringing them along the journey
• Contribute to the development and maintenance of design systems, style guides, and interaction patterns to ensure consistency and coherence across our digital platforms
• Plan and participate in user research activities to gain insights into user behaviours, preferences, and pain points, and use this knowledge to inform and validate design decisions through usability testing
• Support and facilitate workshops for alignment, ideation, and iteration – for small and large groups – either remotely and or in-person
• Maintain effective relationships, consulting and negotiating with internal and external stakeholders at peer or senior levels
• Actively present designs in design team rituals, seeking feedback and iterating on work in a collaborative way

Requirements

• Demonstrates a deep understanding of end-to-end product design — from discovery and research through to prototyping, testing, and validation with users and data
• Demonstrates having worked in cross functional product teams, influencing stakeholders and advocating for the customer to influence great design outcomes
• Provides evidence of crafting and presenting compelling stories and strategies with a variety of stakeholders, bringing them along the journey
• Demonstrates strong design research skills from discovery through to user testing and presenting those insights in a compelling way
• Demonstrates a high level of craft proficiency and extensive product design toolkit, including: Service design and UX tools and methods; research tools, methods and platforms; using Figma to produce high fidelity UI designs and Figjam for collaboration; understanding of and contributions to design systems

Benefits

• Flexible work options
• Diversity, inclusion, and equal opportunity workplace
• COVID-19 Vaccination policy
• Occupational Health and Safety Act 2004 (OH&S Act) compliance

Key Skills