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Staff User Experience (UX) Researcher (Hybrid-Acton, MA or San Diego, CA)
Insulet Corporation 🇺🇸 San Diego, California, United States of America
Lead the global digital and service-based customer experience (DSCX) research roadmap to identify opportunity areas and inform product strategy. Conduct complex qualitative and quantitative studies while mentoring other researchers and collaborating with cross-functional partners.
Responsibilities
- Lead and manage the global DSCX UX research roadmap, including digital user flows, websites, web portals, and customer care experiences
- Maintain ongoing visibility into active and upcoming research initiatives, ensuring alignment across teams on a weekly basis
- Design and execute complex qualitative and quantitative research studies using rigorous, best practice methodologies
- Serve as a thought partner and mentor to other researchers on the team, providing strategic and executional guidance
- Own the end-to-end UX research process, including study planning, stakeholder alignment, execution, synthesis, and communication of findings
- Partner closely with legal and data privacy teams to ensure all research activities are compliant with regulatory and privacy standards
- Deliver clear, compelling research reports and presentations with strong storytelling and data visualization
- Communicate proactively and effectively with the Senior User Research Manager, peers, and partners
- Mentor partner researchers throughout the execution phases of the research lifecycle
- Evangelize user insights to influence strategy, design decisions, and customer-centered outcomes
- Continuously identify opportunities to evolve and improve research practices, tools, and processes
Requirements
- Bachelor's or Master's degree in Psychology, Human-Computer Interaction, Human Factors, or a related field
- 7+ years of professional UX research experience supporting physical, digital, web, and/or service-based products
- Familiarity with IT systems and experience in medical, healthcare, and/or diabetes-related domains
- Strong experience conducting primary research using both qualitative and quantitative methods
- Proficiency using design and collaboration tools to support research planning and synthesis
- Demonstrated ability to drive data-informed design and business decision-making
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- Additional employee wellness programs
Key Skills
About Insulet Corporation
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Omnipod products are offered in 25 countries around the globe. HIRING SCAM ALERT Recently, individuals impersonating Insulet Human Resources members have offered fraudulent interviews and job offers to
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