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UX Researcher II - HYBRID NYC
Reed Technology šŗšø New York, New York, United States of America
Plan and conduct qualitative and quantitative user research to inform AI-powered legal product experiences. Collaborate with cross-functional teams to synthesize findings into actionable insights that influence product and design decisions.
Responsibilities
- Plan and conduct user research studies using a range of qualitative and quantitative methods
- Collaborate with product managers, designers, engineers, and other stakeholders to understand research questions and product goals
- Conduct rapid discovery and evaluative research to inform AI-powered product experiences
- Engage directly with customers and legal professionals to understand workflows, needs, and pain points
- Synthesize qualitative and quantitative data into clear findings, insights, and recommendations
- Communicate research insights in ways that influence product and design decisions
- Work with designers and product teams to iterate and validate solutions
- Use AI-assisted tools to support research planning, synthesis, analysis, and insight communication
Requirements
- Experience with user research methods such as usability testing, interviews, surveys, diary studies, or field research
- Ability to independently lead small-to-medium research projects
- Experience synthesizing research findings into actionable recommendations
- Familiarity with survey or research tools such as Qualtrics, SurveyMonkey, Dovetail, or similar platforms
- Experience using Generative AI and emerging AI-enabled user experiences
- Comfort working in fast-paced, iterative product development environments
- Strong written and verbal communication skills
- Strong analytical, organizational, and problem-solving skills
Benefits
- Healthy work-life balance
- Numerous wellbeing initiatives
- Shared parental leave
- Study assistance
- Sabbaticals
- Country-specific benefits
- Annual incentive bonus
Key Skills
About Reed Technology
Healthcare relies on regulatory product data submissions for quality, safety, reliability and transparency, benefitting the entire supply chain. Reed Tech is proud to play a role as both a regulatory consultant and technology partner. Meet FDA and other global health authorities' submission requirements with confidence. Reed Tech offers data conversion, publishing, electronic submissions and content management solutions for the life sciences industry.
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