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Lead UI & UX Designer

Ukg 🇺🇸 Lowell, Massachusetts, United States of America

Onsite $129,500 - $186,100 Full-time Senior

Design and evolve AI behavior systems, including conversation response patterns and structured content models for the Bryte AI platform. Define agentic experiences and interaction strategies while ensuring trust, safety, and compliance within HCM environments.

Responsibilities

  • Build & Evolve AI Behavior Systems: Design and refine conversation response patterns that govern how AI agents interpret, respond, and act
  • Develop and extend ontologies and structured content systems that enable scalable, consistent AI behavior
  • Translate brand voice, policy, and UX principles into machine-interpretable frameworks
  • Ship Agentic Experiences: Define how agents operate across a spectrum of autonomy from suggesting, confirming to acting on the user's behalf
  • Iterate Through Experimentation: Rapidly test and refine patterns based on real user interactions and feedback loops

Requirements

  • 7+ years of experience designing conversational or AI-driven systems
  • Demonstrated ability to translate ambiguous problems into scalable systems or frameworks
  • Portfolio showing end-to-end work, including systems thinking and shipped outcomes
  • Comfort working with structured data, schemas, or content models

Benefits

  • Flexibility that's real
  • Benefits you can count on
  • A team that succeeds together
  • Performance-based bonus plan
  • Restricted stock unit awards

Key Skills

Conversational design AI-driven systems Structured content Interaction models HCI Linguistics UX Design thinking Systems thinking Collaboration Communication Problem-solving Ambiguity tolerance Agility Scrum Design systems Ontologies Content models Machine learning Natural language processing Dialogflow Rasa Voiceflow

About Ukg

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge.

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