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Senior UX Designer, Customer Experience and Business Trends
Amazon 🇺🇸 Arlington County, Virginia, United States of America
Own the end-to-end UX process for an AI-native product, focusing on multi-agent AI experiences and interaction patterns. Collaborate with product, engineering, and science teams to translate user research into scalable design standards and product strategy.
Responsibilities
- Own the end-to-end UX process for an AI-native product, from early research and concept exploration through detailed interaction design, specs, and post-launch iteration
- Define and pioneer interaction patterns for multi-agent AI experiences
- Conduct user research, usability testing, and empathy mapping to understand builder needs and translate insights into design decisions
- Create a wide range of design artifacts, including user flows, wireframes, prototypes, and production-ready visual designs
Requirements
- 7+ years of design experience
- Online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions
- Knowledge of usability principles and techniques
Benefits
- Base salary range: $137,800 - $186,400 USD annually
- Sign-on payments and restricted stock units (RSUs)
- Comprehensive benefits, including health insurance, 401(k) matching, paid time off, and parental leave
Key Skills
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fa
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