Product Designer

Drive the end-to-end design process from concept to execution for AI agents, serving customers, CX managers, and developers. Develop and maintain a scalable design system while collaborating with cross-functional teams to ensure a cohesive user experience.

Responsibilities

• Solve for the customer: We serve multiple stakeholders – People looking for help from our Agents via chat & voice, CX managers using our tools to monitor and improve the process, and Developers looking to build on and extend our platform
• Innovate: AI Agents represent a new frontier. Discovering new tools and processes for building agents will be among the defining characteristics of the next generation of companies
• End-to-End Ownership: Drive the entire design process from concept to execution to iteration, in close collaboration with cross-functional partners
• Collaborate Across Teams: Partner closely engineering, product, leadership, and the entire company to define and build a seamless and cohesive experience
• Gather Feedback: Get your hand dirty with customer feedback and usability testing to gather insights and iterate to ensure we solve user problems effectively
• Build Design Systems: Develop and maintain a scalable design system that ensures consistency and efficiency across all products and platforms

Requirements

• Proven Experience: Extensive experience in UI/UX design, with background leading design projects from ideation to launch
• Curiosity: Passion for deeply understanding user needs and finding the right solutions from first principles
• Full-Stack Design: Visual design is the baseline. You should be fluent in creating beautiful, high-quality designs—working end-to-end from shaping product direction to defining the right interactions and ensuring every pixel is crafted with care
• Great Collaboration: Design is a team sport, and building great products means working closely with product, engineering, and leadership to help bring ideas to life
• Excellent Communication: Strong verbal and written communication skills, with the ability to articulate problems, design concepts and decisions to various stakeholders
• Research Skills: Experience gathering customer feedback, usability testing, and translating findings into actionable design improvements
• Technical Proficiency: Mastery of Figma, along with classics like Photoshop and Illustrator. Strong ability to prototype—whether in Figma, Principal, or code—quickly and effectively
• Adaptability and Resilience: Comfort working in a fast-paced startup environment, able to adapt to changing priorities and handle ambiguity with grace

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits through Carrot
• Lunch, as well as delicious snacks and coffee to keep you energized
• Discretionary benefit stipend giving people the ability to spend where it matters most
• Free alphorn lessons

Key Skills