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UX Researcher
Ecs Tech Inc 🇺🇸 Arlington County, Virginia, United States of America
The UX Researcher translates operational user behaviors and feedback into actionable design intelligence for the War Data Platform. They conduct structured research studies and collaborate with Agile teams to improve interfaces across various security classification tiers.
Responsibilities
- Conduct user research activities supporting the design, engineering, and continuous improvement of War Data Platform (WDP) Core Integration UI and UX capabilities
- Develop user personas, journey maps, workflow diagrams, and behavioral models that translate operational mission needs into actionable UI and UX engineering requirements
- Analyze qualitative and quantitative user feedback, platform engagement metrics, heat map data, clickstream analytics, and survey results to identify usability gaps, friction points, and interface improvement opportunities
- Produce research reports, findings summaries, and design recommendations that guide UI designers, front-end engineers, and platform architects in developing intuitive and mission-aligned interfaces
- Facilitate recurring research sessions with cross-domain user groups to validate design concepts, refine prototypes, and align interface improvements with WDP Core Integration's enterprise architecture and data visualization standards
Requirements
- Current Secret security clearance with the ability to obtain and maintain a Top Secret (TS) security clearance with Sensitive Compartmented Information (SCI)
- A minimum of 3 years of experience in UX research, human factors engineering, or a closely related discipline
- Demonstrated proficiency planning and executing structured user research studies, usability evaluations, and persona-driven design activities
- Experience crafting key UX deliverables, such as user journey maps, research plans, empathy maps, service blueprints, stakeholder maps, user flows, storyboards, interaction models, wireframes, and prototypes
- Demonstrated ability to collect, synthesize, and communicate qualitative and quantitative user research findings
Benefits
- Opportunity to work on a key initiative within the U.S. Department of War's AI-First strategy
- Chance to drive mission-aligned interface improvements for the War Data Platform
- Collaboration with cross-functional teams, including UI designers, front-end engineers, and platform architects
Key Skills
About Ecs Tech Inc
Everforth ECS is a company that supports the U.S. Department of War's AI-First strategy, aiming to accelerate the deployment of artificial intelligence on the battlefield.
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