UX Designer

Lead end-to-end UX research by executing generative and evaluative studies to shape product direction. Translate findings into actionable design artifacts and make light technical contributions to the design system via HTML, CSS, and JavaScript.

Responsibilities

• Plan and execute generative research: user interviews, contextual inquiry, diary studies, and ethnographic observation to uncover unmet needs and opportunity spaces
• Design and run evaluative research: usability studies, concept testing, prototype reviews, and survey-based validation at key product milestones
• Define research questions collaboratively with product, design, and engineering partners, then own execution from recruitment through synthesis
• Develop and maintain a research repository that makes insights discoverable and actionable across teams
• Communicate findings clearly to audiences ranging from ICs to senior leadership, adapting depth and format to the audience
• Advocate for the user in roadmap and prioritization conversations, backed by evidence
• Contribute to and evolve team research standards, tools, and practices
• Create clear, well-structured deliverables that translate research into action: journey maps, synthesis artifacts, storyboards, annotated findings decks, and opportunity frameworks
• Collaborate closely with product designers to ensure research insights are reflected in design decisions and interaction patterns
• Facilitate participatory design activities and co-creation sessions with users and internal stakeholders
• Make targeted HTML, CSS, and JavaScript contributions to our design system — primarily to support research prototypes and interactive stimuli for studies

Requirements

• 5+ years of UX research experience with a demonstrated mixed-methods practice
• Deep fluency in qualitative methods and strong working knowledge of quantitative methods
• Experience recruiting and managing research participants across diverse populations
• Proven ability to design research that drives product decisions
• Familiarity with research operations: managing vendors, tools, panels, and research repositories
• Ability to produce polished, well-structured synthesis artifacts
• Proficiency with Figma or equivalent tools for creating research communication materials and lightweight prototypes
• Understanding of interaction design principles sufficient to critically evaluate design decisions and contribute meaningfully to design reviews
• Working knowledge of HTML, CSS, and JavaScript at a level that enables building and modifying interactive prototypes for research purposes
• Comfort contributing to an existing component library — reading documentation, following established patterns, and making targeted changes
• Strong written and verbal communication skills, with a track record of influencing product direction through research
• Experience facilitating workshops, alignment sessions, and research readouts with cross-functional teams
• Comfortable operating with ambiguity; able to scope and prioritize research independently in a fast-moving environment
• Mentorship experience or genuine interest in developing junior researchers

Benefits

• Healthcare insurance: medical, dental, and vision insurance, and a flexible spending account
• Stock options
• Personal time off: a "take-what-you-need" time off policy as well as flexible work arrangements
• 401K Match: Smarsh provides a 4% 401K match for which employees are fully vested on day one
• Sabbatical: The Smarsh sabbatical programme provides a time to recharge, study or simply do something you are passionate about away from the workplace
• Recognition: We’re big on kudos for a job well done. Our employee-recognition programme enables co-workers to nominate their peers who best embody our core values for recognition

Key Skills