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Lead the end-to-end product design process for the shopping experience, from problem definition and hypothesis setting to final launch. Collaborate with cross-functional teams to optimize the customer journey and improve business metrics through data-driven design decisions.
Responsibilities
- Define customer problems and business goals
- Collaborate with PM, engineers, data, and business teams to discuss product vision, roadmap, and priorities
- Analyze As-is problems and propose To-be experience directions
- Design and improve the shopping experience for customers
- Create prototypes and test hypotheses
- Improve design quality and lead design decisions
Requirements
- 5+ years of experience in Product Design, UX/UI Design, or equivalent
- Experience in defining and solving customer problems and business goals
- Experience in designing user journeys, information architecture, interaction, and UI
- Proficiency in Figma and other collaboration-based design tools
- Experience in using AI-based tools for design work
Key Skills
About Coupang
Coupang is a technology and Fortune 150 company listed on the New York Stock Exchange (NYSE: CPNG) that provides retail, restaurant delivery, video streaming, and fintech services to customers around the world under brands that include Coupang, Eats, Play, Rocket Now, and Farfetch.
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