L2 UX Researcher

The role involves independently planning and executing evaluative usability studies to reduce product risk and improve experience quality. The researcher partners with product management, design, and engineering to provide actionable recommendations for near-term product delivery.

Responsibilities

• Independently plan and conduct usability testing and evaluative research across active products and features
• Support near-term delivery decisions by partnering closely with design, product management, and engineering
• Develop research plans, test protocols, and success criteria aligned to defined UX and product requirements
• Select appropriate evaluative methods and tools based on program needs and constraints
• Conduct moderated and unmoderated usability studies with end users
• Translate findings into clear, actionable recommendations for immediate design and implementation trade-offs
• Provide a consistent user perspective throughout the development lifecycle
• Participate in occasional travel (up to 25%) to support in-person usability testing, customer visits, and on-site collaboration with product teams

Requirements

• Bachelor's degree in Behavioral Science, HCI, Human Factors, Anthropology, Sociology, Cognitive Psychology, or related field
• 1-3 years of experience conducting UX research with a strong emphasis on usability testing and evaluative methods
• Demonstrated ability to own evaluative research end-to-end, from planning through delivery
• Experience working closely with design and engineering teams in active product development cycles
• Ability and willingness to travel up to 25% to support research activities

Benefits

• Hybrid work
• Adaptable hours
• Summer Flex Fridays
• Focus Fridays
• An annual companywide well-being day to promote revitalization and success

Key Skills