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UI/UX Designer
Embross 🇨🇦 Richmond Hill, Ontario, Canada
Design end-to-end user experiences for airport self-service solutions, including kiosks and biometric controls, from research to handoff. Collaborate with cross-functional teams to maintain design systems and ensure accessibility and brand consistency across digital touchpoints.
Responsibilities
- Design end-to-end experiences for self-service solutions such as kiosks, self bag drop, biometric and passport control as well as range of agent support solutions and more
- Conduct user research and usability testing, including occasional on-site observation in airport environments
- Partner with airline and airport clients to design custom solutions as needed
- Build and maintain design system components in Figma alongside our engineering team
- Accommodate accessibility (WCAG, ADA) and multilingual design across all touchpoints
- Collaborate daily with business analysts, architects, and developers to ensure designs are technically feasible and faithfully implemented
- Help shape and evolve the Embross digital experience ecosystem, including the corporate website, product storytelling, customer journeys, and web-based user experiences
- Collaborate with marketing and external agencies to ensure consistency across product UX, brand systems, and digital touchpoints
Requirements
- 8+ years of UI/UX design experience for shipped digital products
- A portfolio demonstrating end-to-end design work, research, IA, interaction design, and visual polish
- Strong proficiency in Figma
- Solid grasp of accessibility principles and inclusive design
- Excellent communication skills
- Comfort working in a fast-paced, cross-functional team, both independently and collaboratively
- Willingness to travel
Benefits
- Competitive salary with 15% bonus potential
- Extended health, vision, and wellness benefits
- Employer contribution towards RRSP
- Employee assistance program
- Company events and on-site parking
- Monday–Friday schedule
- The chance to design experiences used by millions of travelers worldwide
Key Skills
About Embross
Embross is a dynamic technology company developing self-service hardware and software solutions for the world's leading airports and airlines. Boasting one of the most experienced passenger self-service solution teams, Embross helps its travel and service partners achieve greater service capability, efficiency and experience by leveraging self-service and automation technology. Founded in Australia, Embross continues growing its global footprint and now houses its primary production operation in Toronto, Canada. In 2015, Embross acquired the IBM Travel & Transportation Kiosk division, expanding its operational capability into North America and adding a new wealth of knowledge and over 20 years of legacy industry expertise. Today, Embross solutions are deployed in all corners of the globe as we continue to achieve a range of milestones, including: - 30,000+ Devices deployed worldwide - 150+ Airline Check-In Applications (on Embross kiosks) - 50+ Airlines with Embross kiosks - 20,000
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