UX Researcher Intern

The intern will execute qualitative and quantitative UX research studies to identify user needs and business goals across various digital channels. They will synthesize findings into actionable insights and reports to improve the user experience for websites and mobile apps.

Responsibilities

• Partnering with UX Researchers, stakeholders, product teams, designers, content strategists, and engineering teams to identify user needs, business goals, and research opportunities
• Collaborating with the UX Research Lead and cross-functional teams to conceive, design, and execute UX research studies across the full product and research lifecycle
• Working with a UX Researcher to plan, pilot, manage, moderate, and execute user research studies for websites, native mobile apps, and other digital channels
• Practicing leveraging AI tools including Gemini and Claude to increase research scope, velocity, reach and impact
• Conducting research supporting major lines of business including: Insurance Membership Travel Discounts & Rewards Automotive Services Education FinTech
• Collaborating with a UX Researcher using one of the top UX Research platforms, User Testing, in conducting and analyzing a broad range of qualitative UX research methodologies
• Conducting quantitative UX research and digital experience analysis using advanced analytic and metric tools
• Analyzing KPIs, behavioral metrics, conversion funnels, personalization strategies, and path analyses to identify user pain points and optimization opportunities
• Supporting experimentation and optimization initiatives through insights derived from analytics and behavioral data
• Analyzing and synthesizing qualitative and quantitative findings into actionable insights and strategic recommendations
• Writing clear, concise, and compelling UX research reports and presentations for stakeholders, leadership audiences and other teams
• Communicating research findings, usability issues, and experience opportunities effectively to both technical and non-technical audiences
• Capturing, organizing, tag, and maintaining research insights and knowledge repositories using platforms such as Aurelius
• Collaborating closely with Product, UX Design, Content Strategy, Engineering, Analytics, and Marketing teams
• Supporting UX Research Operations (ResOps) including participant management, research governance, taxonomy/tagging, templates, documentation, and process improvement
• Mentoring and supporting junior UX Researchers and interns
• Helping promote research best practices and a user-centered culture across the organization

Requirements

• Experience delivering successful research artifacts for either web, mobile and/or software applications
• Experience using data to influence UX design (ex. Data analytics, A/B testing, user testing, heat mapping analysis, etc )
• Having a great eye in visual design, colors, layout, and overall flow would serve you well
• Any experience using Adobe Target for A/B and/or Personalization is a plus
• Experience constructing interactive prototypes (ex. Sketch or Figma)
• Experience conducting user research and usability testing preferred
• Proven ability to work cross-team and synthesize feedback and input from stakeholders
• A portfolio (or samples) of project experience collaborating with mock business stakeholders and cross-functional teams to convey defined experiences, examples of process, and projects

Benefits

• Competitive hourly pay rate of $30/hour
• Opportunity to work with a large and established company with a strong reputation
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Diverse and inclusive workplace culture
• Stability and commitment to an exciting future for both you and our members

Key Skills