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Senior Product Designer - AI Experiences

Experian 🇬🇧 City of London, London, United Kingdom

Hybrid Full-time Senior

The role involves designing end-to-end AI-powered user journeys and interaction patterns across various surfaces. You will collaborate with Product, Engineering, and Research teams to translate customer needs into scalable design directions in a regulated environment.

Responsibilities

  • Collaboratively uncover customer needs, test assumptions, and translate insight into clear problems and design direction
  • Shape complex, ambiguous problem spaces, defining priorities, success measures, and appropriate scope
  • Design end-to-end journeys across AI-assisted experiences, including those that span multiple entry points and surfaces
  • Create prototypes to explore interaction patterns and validate ideas with users and engineers
  • Apply a strong product and business lens, balancing user needs, technical constraints and regulatory requirements

Requirements

  • Proven experience designing end-to-end digital products within in-house cross-functional teams
  • Strong portfolio demonstrating craft across interaction design, visual design and prototyping
  • Experience designing complex, multi-touchpoint systems and bringing clarity to ambiguous problem spaces
  • Experience planning and running research and applying insights to decisions
  • Understanding of designing for conversational and non-deterministic systems
  • A considered and ethical approach to AI, including trust, transparency and appropriate use

Benefits

  • Hybrid working - 40% office based
  • Great compensation package and discretionary bonus
  • Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
  • 25 days annual leave with 8 bank holidays and 3 volunteering days
  • You can purchase additional annual leave

Key Skills

Interaction design Visual design Prototyping User research Design systems Figma AI design Conversational design Non-deterministic systems Ethical AI Cross-functional collaboration Product design Business acumen Technical constraints Regulatory requirements User experience User interface Design thinking Agile methodologies Scrum Lean startup

About Experian

Experian is a global data and technology company that powers opportunities for people and businesses around the world. The company invests in people and new advanced technologies to unlock the power of data.

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