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Senior UX Designer
Normative Remote (🇨🇦 Toronto, Ontario, Canada)
Drive user-centered design improvements for enterprise product experiences, focusing on accessibility and alignment with business needs. Create a variety of design artifacts including prototypes, customer journeys, and interface designs while collaborating in multidisciplinary teams.
Responsibilities
- Solve problems using an outcome-driven design approach
- Design at the various stages of product innovation: sketches, concepts, interactive prototypes, end-to-end product interface designs
- Develop artifacts and tools that facilitate change at organizations: hypotheses, value maps, customer journeys, flows, decks, scenarios, reports, workshops
- Support UX research activities, including workshops, user interviews and usability testing to inform design decisions
- Synthesize multiple inputs, making sense of complex subject matter, to create cohesive, compelling narratives, visions and designs
- Articulate the business outcomes, goals and metrics for a given opportunity
- Map product features directly to business outcomes and customer/user goals
- Apply a deep understanding of interaction design, IA and visual design fundamentals
- Understand the technology and business landscapes that our opportunities exist within
- Work collaboratively in a multidisciplinary team
- Bringing empathy, creativity, and a constructive mindset to highly collaborative engagements to deliver exceptional design experiences
- Advocate for accessibility and inclusivity in digital service design, ensuring compliance with WCAG and government accessibility standards
Requirements
- 5+ years of experience in UX Design or Digital Product Design
- Experience in a consulting or digital innovation agency environment
- Experience designing for government services, healthcare, enterprise software, or complex systems
- Strong product thinking with a user-centered approach and mastery of the hypothesis-driven design process
- Experience working with design systems for large-scale digital products
- Proficiency in design and collaboration tools such as Figma, Miro, and other standard design tools
- Strong understanding of and experience in Agile methodologies, Lean UX, and iterative design processes
Benefits
- Meaningful career growth opportunities
- Commitment to well-being
- Support for professional development, sustainable ways of working, and long-term success
- Fair, clearly defined salary ranges
- Fully remote team and culture
- Highly collaborative environment with autonomy, mastery, and impact
Key Skills
About Normative
Normative is a full service innovation firm with a focus on helping leaders design what’s next. We blend strategy, design, and technology to solve problems with a human-centered lens. Since 2008, we’ve collaborated with large organizations and startups to transform napkin-sketched ideas into actionable customer focused strategies, minimum viable products and beyond. We’ve never met a problem we can’t solve, we know how to bring specialized expertise to bear down on hard problems.
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