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Principal Product Designer, Customer Design Lead
Thumbtack 🇺🇸 San Francisco, California, United States of America
Lead the end-to-end customer experience across native and web platforms to ensure product coherence and consistency. Drive strategic product direction by identifying systemic gaps and mentoring senior and mid-level designers.
Responsibilities
- Own the end-to-end quality and coherence of the customer experience across native and web
- Shape product direction at the pillar and company level through customer insight, systems thinking, and strategic design leadership
- Identify systemic experience gaps and high-impact opportunities; drive cross-pillar projects to close them
- Establish and uphold customer design principles that guide teams in making product and quality tradeoff decisions
- Produce platform-level artifacts: experience maps, north star visions, and strategic roadmaps
Requirements
- 12+ years of product design experience, with significant time at principal or staff level
- Portfolio demonstrating platform-level or pillar-level design ownership, not just individual feature execution
- Deep expertise in cross-platform experience design (native + web)
- Track record of establishing quality infrastructure: design principles, quality bar or other rituals
- Strong product thinking and the ability to shape strategy, prioritize opportunities, and navigate complex business and user tradeoffs
Benefits
- Diversity and inclusion
- Equal opportunity workplace
- Accommodation and support for individuals with disabilities
Key Skills
About Thumbtack
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. Please be advised: Thumbtack's Recruiting team will only communicate with active candidates from Thumbtack LinkedIn verified accounts and name@thumbtack.com email addresses.
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