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Senior Product Designer
Kaizen Labs 🇺🇸 New York, New York, United States of America
Lead end-to-end design work including research, high-fidelity prototyping, and collaboration with engineering to build AI-native government software. Partner with implementation and business development teams to define product roadmaps and create branded marketing assets.
Responsibilities
- Lead design work end-to-end, including: Driving research and discovery sessions with our customers
- Writing clear, well-scoped product requirement documents
- Designing and iterating upon high-fidelity flows and prototypes
- Collaborating side-by-side with our wonderful engineering team to bring the work to life
- Contributing to Trailmix, our internal design system
- Partner with our implementation team on critical customer deployments by providing hands-on project management, product strategy, and customer communications
- Work with the business development team to define the future of the product with robust prototyping for RFP responses and demos
- Work with the leadership team to create marketing assets for socials, one-pagers for conferences, and other branded materials
Requirements
- 4-6 years of experience in product design, preferably in a high-growth startup or agency environment
- Experience designing administrative tooling
- Experience designing scalable solutions for SaaS products for desktop and mobile
- Experience in client services and excitement to work directly with customers
- Proficiency in Figma for both design and prototyping
- Workflows powered with AI tooling (ChatGPT, Figma Make, Lovable, etc.)
Benefits
- Comprehensive medical through Oxford/United - Gold and Platinum PPO plans, with 85% of premiums covered on the Platinum plan and a $0 employee premium option
- Dental through Guardian PPO and vision through Beam, with 99% of employee premiums covered and 50% for dependents
- ($100,000 in fully paid life insurance
- FSA and Dependent Care FSA
- 401(k) access through Guideline
- 16 weeks of fully paid parental leave for birthing parents
- 10 weeks fully paid for non-birthing parents
- Unlimited PTO & closed for all federal holidays
- Company-wide winter break the week of Christmas
- One-time home office or desk setup stipend up to $750
- $50/month commuter benefit
- $100/month for wellness or productivity - your call on how you use it!
- $500/year for professional development
- $250/year for recreation
- Company-provided laptop
- Expensed lunch while in the office
Key Skills
About Kaizen Labs
Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s, even for the most important civic services. Kaizen exists to restore citizens' trust in American public services by building technology that actually works. We partner with agencies at every level of government to replace legacy constituent service systems with modern, AI-native software that is worthy of the people they serve. We started in Parks and Recreation, and now we're building towards something much larger, the software layer that powers how Americans access the services their government owes them across all parts of government. Our platform already reaches 40 million residents across 50+ agencies in 17 states. Founded in 2022 and based in New York City, Kaizen has raised $35 million from NEA, A16z, Accel, 776, and Carpenter Capital. We're builders, designers, and operators who believe that beautifully designed software isn't a luxury in government,
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