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Define AI capabilities and architect agentic systems, focusing on behavior, orchestration, and system logic. Shape the end-to-end human-AI workflow and establish quality evaluation criteria for reliability and trust.
Responsibilities
- Defining AI capabilities and designing AI behavior
- Collaborating with cross-functional teams, including AI research, product, and engineering
- Conducting user research and analyzing data to inform design decisions
- Creating wireframes, prototypes, and high-fidelity designs
- Ensuring design consistency and quality
Requirements
- Experience in product design, preferably in an AI or machine learning context
- Strong understanding of AI systems and their limitations
- Ability to work independently and collaboratively
- Excellent communication and problem-solving skills
Benefits
- Competitive salary and benefits package
- Opportunities for professional development and growth
- Access to cutting-edge AI tools and technologies
- Flexible working arrangements, including remote work options
- Fun and inclusive company culture
Key Skills
About Intercom
Weâre Intercom â the AI customer service company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.
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