UX Researcher II - AMZ22666.4

Drive end-to-end strategic user research across technical AWS product verticals using mixed methodologies to uncover actionable insights. Collaborate with cross-functional stakeholders in Product, Design, and Engineering to inform UI/UX decisions and product feature updates.

Responsibilities

• Own and drive end-to-end user and strategic research studies across multiple highly technical AWS product verticals
• Design and execute strategic user research projects leveraging a blend of qualitative and quantitative methodologies
• Identify the best research methods and questions to optimize phases of research
• Perform quick but thorough analysis to create actionable findings and communicate timely results and opportunities
• Interpret behavioral interaction data to inform both UI/UX decisions and product feature updates
• Provide a wide variety of stakeholders in Product, Design, Engineering and Data Science insights into market opportunities and work backward from the customer to understand features, detailed functional requirements, and end user needs
• Manage a queue of multiple simultaneous studies and projects
• Mentor and assist others in implementing large and small portions of the end-to-end research process
• Raise UX and research fluency throughout the organization and grow knowledge in additional strategic research areas

Requirements

• Master's degree in Engineering, Computer Science, Human Computer Interaction, Human Factors, Information Science or a related discipline
• 3 years of experience in the job offered, applied user research, or related occupation
• 3 years of experience in all aspects of the UX research lifecycle including study design, stakeholder involvement and consideration, planning, recruiting, moderation, analyzing qualitative and quantitative data to generate actionable insights, reporting, communicating, data visualization, and knowledge management
• 3 years of experience in core usability tools and platforms and research methods including qualitative and quantitative, attitudinal and behavioral, and generative and evaluative
• 3 years of experience in data management and analyzing and reporting on medium-to-large quantitative datasets using tools including Excel or Tableau
• 3 years of experience in synthesizing literature review in academia or market research
• 3 years of experience in partnering with design, product, and/or engineering teams in identifying user needs and research opportunities that improve the customer experience
• 3 years of experience in communicating research insights to executive leadership of director level and above to drive impact
• 2 years of experience leading research for consumer-facing digital products, web and mobile
• 1 year of experience in providing research mentorship and guidance to fellow researchers, designers, product managers, and cross-functional partners via office hours, workshops, or other means of facilitation

Key Skills