Lead Product Designer

Lead product design activity across multiple JLL products, overseeing the process from problem discovery through implementation. Mentor junior designers and collaborate with cross-functional stakeholders to deliver high-quality visual experiences and data-rich interfaces.

Responsibilities

• Lead the design process from problem discovery through implementation and ongoing measurement of impact, across multiple products with autonomy
• Deliver compelling visual experiences that wow our clients and reflect well upon their JLL contacts, in their work with them
• Guide and validate design decisions through analytics and research, synthesizing new research methodologies appropriate to different customer and business problem scenarios
• Support and mentor Product Designers within the team by overseeing their practice, leading by example and coaching where necessary
• Determine the right methods and artifacts that efficiently and effectively communicate design decisions e.g. experience maps, service blueprints, user journey, wireframes, low and high fidelity prototypes
• Balance user and business goals to achieve desirable, viable, and feasible solutions
• Facilitate engaging and collaborative workshops with senior stakeholders, creating models of good practice and adding value via the introduction of design thinking techniques and environments across JLL
• Collaborate effectively with product managers, engineers, designers, researchers, data analysts and business stakeholders
• Facilitate presentations and reviews to socialize the rationale and insights that informed the design

Requirements

• Strong knowledge in multiple UX disciplines including user interface design, user research, service design and behavioral psychology
• Experience in the use of and contribution to design systems
• Proven ability to influence without authority across cross-functional teams
• Comfortable presenting to and gaining buy-in from senior stakeholders
• Experience designing data-rich interfaces and visualizations
• Familiarity with AI-assisted design workflows and designing for AI-powered product experiences
• An inspiring portfolio, representing the process you follow to build great experiences and examples of how you’ve driven change in culture and working practices
• Demonstrable experience creating user-centred design for a variety of products and business contexts, including B2B & B2C
• Ability to create detailed designs, interaction models, information design and UI specifications that bring clarity across design, development and data teams
• Experience translating web analytics into design guidelines
• Highly proficient with modern user interface design tools, (Figma required), and experience with AI-assisted prototyping tools (e.g.,Lovable, Figma Make and Cursor)
• Familiarity with web accessibility standards (WCAG AA)
• Prior experience of developing a design-centric working culture in an enterprise level global company (FTSE100 or Fortune 500)
• Master’s Degree (or equivalent experience) in visual design or interaction design, HCI, psychology, or related disciplines
• Proven track record leading end-to-end design on complex, multi-stakeholder products

Benefits

• We succeed together—across the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success
• Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay

Key Skills