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Senior UX Researcher, Applied AI Solution
Amazon 🇺🇸 Sunnyvale, California, United States of America
Lead end-to-end research programs to shape AI-native business applications and reduce product ambiguity. Partner with cross-functional teams to translate customer evidence into actionable recommendations for product roadmaps.
Responsibilities
- Lead end-to-end research programs across a product area
- Drive a broad range of research, from rapid evaluative studies to foundational interviews, surveys, diary studies, journey research, and mixed-methods programs
- Partner with senior cross-functional stakeholders to inform product strategy, evaluate concepts and prototypes, and improve live customer experiences
- Define research plans for ambiguous problem spaces and use strong methodological judgment to select the right approach
- Translate research findings into clear recommendations that improve usability, adoption, trust, and overall customer experience quality
Requirements
- 5+ years of experience leading User Research projects
- Strong customer instinct
- Ability to operate independently in complex problem spaces
- Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
- Experience with field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design
Benefits
- Comprehensive benefits package
- Health insurance
- Dental insurance
- Vision insurance
- 401(K) matching
- Paid time off
- Parental leave
Key Skills
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fa
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