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Senior UX Designer
Thomson Reuters 🇨🇦 Toronto, Ontario, Canada
Lead the end-to-end design of AI-powered features, focusing on agentic workflows and human-in-the-loop systems. Collaborate with data science and engineering to translate complex model behaviors into intuitive, trustworthy user experiences.
Responsibilities
- Lead the end-to-end design of AI-powered features, including agentic workflows, generative interactions, and human-in-the-loop systems
- Translate model behaviors, data inputs, and system limitations into coherent UX patterns that drive user trust and product adoption
- Partner with data science and engineering to shape model requirements, evaluate performance constraints, and align system behaviors with user needs
- Create clear interaction flows that incorporate transparency moments, safety guardrails, override options, and recovery states
- Partner with UX Research to run usability testing and AI-specific validation studies to understand user mental models, trust factors, and interaction expectations
Requirements
- 6+ years of professional product design experience with a strong portfolio demonstrating end-to-end ownership of complex workflows
- Experience designing with AI or LLM technologies, including prompt design, generative UX, and evaluating model output quality
- Strong interaction design skills with the ability to simplify ambiguous AI behaviors into predictable, user-centered experiences
- Familiarity with model behaviors and limitations, including hallucinations, confidence levels, deterministic vs. probabilistic output, and data quality impacts
- Ability to prototype using tools such as Figma, Python notebooks, model sandboxes, or no-code AI orchestration tools
Benefits
- Comprehensive benefits package that includes market competitive health, dental, vision, disability, and life insurance programs
- 401(k) with company match
- Flexible work arrangements, including work from home options
- Opportunities for career development and growth
- Access to Employee Assistance Program and other wellbeing programs
Key Skills
About Thomson Reuters
Thomson Reuters (TSX/NDAQ: TRI) informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. For more information on Thomson Reuters, visit tr.com and for the latest world news, reuters.com.
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