Senior Staff Product Designer - Customer Experience

Lead the design of end-to-end customer journeys and digital tools for autonomous freight operations. This player-coach role involves owning the customer experience blueprint while managing and developing a Product Designer.

Responsibilities

• Own the customer experience blueprint
• Define how interactions with the Aurora Driver are consistent, simple, and unified with the broader operational ecosystem
• Design customer-facing digital tools across web, mobile, and partner integrations
• Do just enough research to generate actionable insight, then use it to drive product decisions
• Tie your work directly to outcomes, such as ensuring support feels like a natural part of the product
• Manage and develop one Product Designer, and contribute to raising the bar for the broader design practice

Requirements

• 8+ years of experience in product design
• A track record of leading complex, multi-workstream projects
• Experience formally managing other designers
• A portfolio showing end-to-end work across research and design for complex enterprise, operational, or mission-critical systems
• Expertise in interaction design, information architecture, and UX research with a high bar for visual design quality
• Exceptional written and verbal communication skills

Benefits

• Annual bonus
• Equity compensation
• Benefits
• Opportunity to work with a dynamic team
• Professional development and growth opportunities
• Collaborative and supportive work environment

Key Skills