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The role involves designing and iterating on products for the social service ecosystem by collaborating with research, engineering, and product teams. Key duties include creating wireframes, maintaining design systems, and using data to inform user experience decisions.
Responsibilities
- Collaboration and feature definition: Work with internal and external stakeholders as well as user research to define product features and goals
- Collaborate with your core team to champion and prioritize work that benefits both our users and our business
- Analysis, Synthesis, & Ideation: Review product usage data and user feedback to understand our users’ experience of the product
- Communicate research and analysis findings through conceptual modeling, flowcharts, personas, storyboards, and scenarios, and present these artifacts to internal stakeholders to drive product decisions and design choices
- Wireframing, Prototyping, & Requirements Definition: Design new products, interfaces, and user experiences for web and mobile by creating wireframes, mockups and detailed design specifications to describe the user experience and interface
- Work closely with delivery teams and stakeholders to ensure that design specifications are thorough, technically feasible, meet user goals, and are implemented correctly
- Communication & Alignment of Design Rationale: Collaborate cross-functionally to build alignment around product directions and to anticipate the impact of new designs/features on company processes and output
- Define & Institute Design Systems & Best Practices: Drive the quality and consistency of our product design by defining standard design practices and patterns for application across the system, based on current best practices and standards of usability and accessibility
Requirements
- 5 - 8 years of experience designing and launching software products with seamless customer experiences in complex, fast-paced environments requiring critical thinking
- Expertise building concepts and presenting ideas to stakeholders for feedback and acceptance
- Deep understanding of measuring product and customer success through design
- Experience developing and maintaining Design Systems
- Outstanding communication and problem-solving skills
- Demonstrated ability to effectively collaborate with partners across disciplines including Product, Engineering, and Marketing
- Bachelor Degree in Human Computer Interaction, Information Design, Graphic Design, or a related design or behavioral science discipline a plus, or equivalent experience
Benefits
- 401k & equity grants
- Free food and onsite gym at our Austin HQ
- Paid parental leave
- Competitive PTO & 10 paid holidays
- Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage
- Dog-friendly office in Austin HQ
- 24/7 access to telemedicine and counseling
- Book Purchasing Program
Key Skills
About Findhelp
Findhelp is the leading social care platform, powering a connected safety net. We enable health systems, governments, payers, and more to identify social needs, coordinate services, and manage benefits enrollment through a unified digital infrastructure. Our technology provides a smarter, faster, and more efficient way to deliver social care—at scale.
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