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Principal Product Designer
Grubhub 🇺🇸 Chicago, Illinois, United States of America
Lead the design vision and execution for high-impact growth domains including Search, Ads, and Traffic Generation. Drive end-to-end design processes from discovery and research to high-fidelity UI while mentoring fellow designers.
Responsibilities
- Design Strategy & Vision Ownership: Own the design vision and execution for high-impact initiatives, encompassing both 0-1 products and delivering significant improvements to existing features
- User Discovery & Research: Partner closely with User Research to conduct in-depth discovery and lead design-led research to uncover unmet user needs, pain points, and growth opportunities
- Strategic & Business Impact: Partner closely with product, engineering, and business stakeholders to define product strategy, roadmap, and requirements
- End-to-End Execution: Lead the entire design process, from initial concept and ideation through user flows, wireframes, prototypes, and high-fidelity UI
- Stakeholder Alignment & Influence: Expertly communicate design rationale, build consensus, and influence decision-making among cross-functional teams and leadership to secure buy-in for strategic design direction
- Navigating Ambiguity: Thrive in a fast-paced, evolving environment, embracing ambiguity and proactively bringing clarity and direction to complex, open-ended problems
- Mentorship & Leadership: Act as a mentor to fellow designers, actively elevating the design craft, setting high quality standards, and contributing to the overall growth and health of the design organization
Requirements
- 7+ years of professional experience as an in-house Product Designer for B2C brands, preferably within eCommerce, technology, or multi-sided marketplaces
- BA/BS degree required in Design, Human-Computer Interaction, or a related field
- Excels in design fundamentals (Visual Hierarchy, Interaction Design, Accessibility, and Platform Conventions) and demonstrates fluency across various modalities, from responsive web to native applications
- Demonstrates deep understanding of how to leverage and contribute to a design system to efficiently solve user problems and improve existing components and patterns
- Possesses a deep curiosity and ability to consider product strategy and vision, connecting design decisions to their ultimate business impact
- Mastery of user-centered design methodologies (e.g., journey mapping, wireframing, usability testing), with repeated success demonstrating how these methods achieve positive business outcomes
- Exceptional communication and presentation skills, with the ability to articulate complex design rationale and influence diverse stakeholders (from peers to leadership) across all organizational levels
- Strong leadership qualities and ability to drive initiatives autonomously, requiring minimal direction while expertly navigating ambiguity and influencing cross-functional partners
- Proficient with industry-standard design and prototyping tools (e.g., Figma, AI-assisted tools) and continually shapes how the team leverages best practices and methodologies
Benefits
- Competitive salary package including equity and 401K
- Multiple medical, dental, and vision plans to meet all employee needs
- Many benefits and perks that are not listed
Key Skills
About Grubhub
At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society. Grubhub, part of Wonder Group, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over hundreds of thousands of merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering. Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more.
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