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UX Designer
Amazon šŗšø Newark, New Jersey, United States of America
Architect and design end-to-end customer service experiences and global help centers for Audible listeners. Optimize tools for customer service agents and develop AI-powered conversational interfaces to improve operational efficiency.
Responsibilities
- Design with empathy and attention to detail, measuring success not just in metrics but in moments where technology truly serves human needs
- Bring curiosity and craft in equal measure, diving into the technical details of AI-powered experiences while never losing sight of the real people trying to solve real problems
- Be fascinated by the challenge of creating customer service experiences that work seamlessly across languages, cultures, and touchpoints
- Pioneer new approaches that feel natural, helpful, and distinctly Audible
- Design and optimize the tools used by 700+ customer service agents operating 24/7 across our Newark office and international locations
- Reimagine our help center architecture and content strategy frameworks
- Design conversational interfaces that resolve customer issues without agent interventionādriving both exceptional customer experiences and significant operational efficiencies
Requirements
- 3+ years of user experience designer, interaction designer, information architect, or similar design-related role experience
- Bachelor's degree or equivalent experience in a relevant field (UX Design, HCI, Design, or related discipline)
- Experience with modern design tools such as Figma, Stitch, Framer, etc.
- Experience using/architecting content publishing or content management systems to create, manage, and publish user-facing content
- Experience with information architecture principles and content organization
- Experience working directly with cross-functional teams including product managers, engineers, and stakeholders
Benefits
- Sign-on payments
- Restricted stock units (RSUs)
- Comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- Paid time off
- Parental leave
Key Skills
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."ā What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fa
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