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Senior UX Designer

Sword Group 🇬🇧 Glasgow, Glasgow City, Scotland, United Kingdom

Full-time Senior

Lead the end-to-end UX process from discovery and research to prototyping and validation for complex energy and infrastructure programmes. Collaborate with multidisciplinary teams to translate research insights into actionable design decisions that improve usability.

Responsibilities

  • Conduct user research including interviews, workshops, observation and usability testing
  • Create user personas, journey maps and service blueprints to reflect behaviours and pain points
  • Translate research findings into clear, actionable insights that shape delivery direction
  • Plan and facilitate design sprints, iterative prototyping and validation activities
  • Analyse usability results and feed improvements back into live programmes

Requirements

  • Proven experience as a UX Designer in complex organisational settings
  • Strong understanding of UX methodologies across discovery, research and validation
  • Experience running workshops, design sprints and usability testing
  • Ability to produce high-quality UX artefacts such as personas, journey maps and service blueprints
  • Proficiency in prototyping tools (e.g. Figma, Axure, Adobe XD or equivalent)

Benefits

  • Competitive Salary
  • Personalised Career Development
  • Flexible working
  • Fantastic Benefits Package
  • Generous annual leave allowance
  • Enhanced family friendly benefits
  • Pension scheme
  • Access to private health, well-being, and insurance schemes

Key Skills

UX design User research User personas Journey maps Service blueprints Prototyping Usability testing Accessibility standards Usability principles Facilitation Stakeholder engagement Collaboration Communication Problem-solving Design thinking

About Sword Group

Sword is a leader in data insights, digital transformation and technology services with a substantial reputation in complex IT, business projects and mission critical operations with over 3,000 Technology, Digital specialists working in more than 50 countries to enable the growth of your organisation in the digital age.

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