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The Senior UX Researcher will conduct qualitative and quantitative research to integrate the voice of drivers and customers into product decisions. They will partner with product and design teams to identify user pain points and establish continuous feedback loops.
Responsibilities
- Plan and conduct qualitative and quantitative research (interviews, field studies, surveys, usability testing)
- Build and manage a panel of drivers and riders for continuous feedback
- Translate research findings into clear, actionable insights
- Partner with product managers and designers during discovery and validation phases
- Identify key user pain points and opportunities across the driver and rider journey
- Support product decisions with data-driven insights and research findings
- Contribute to building research processes, documentation, and knowledge sharing
Requirements
- 4-7+ years of experience in UX Research or related field
- Fluent in Arabic and English
- Strong experience in qualitative research and user interviews
- Good understanding of quantitative methods (surveys, data analysis)
- Ability to communicate insights clearly to cross-functional teams
- Experience working closely with product and design teams
- Experience in mobility, ride-hailing, travel, or marketplace products
- Experience conducting field research with operational users (e.g., drivers, couriers)
- Familiarity with analytics tools and behavioural data
Benefits
- An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set
- An environment that encourages you to take ownership and produce excellent outcomes every day
- Health benefits and insurance
- Flexible working hours
Key Skills
About Jeeny
Jeeny is a Middle Eastern-based mobile application that hosts multiple services to ease daily consumer needs such as transportation, integrated wallet top-up transactions, mobility and much more on-demand with a wallet that spans all services together. Jeeny is a joint venture between MEIG (Middle East Internet Group) - Rocket Internet and IMENA. We have offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore and Karachi.
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