UX Researcher

Plan and execute complex qualitative UX research projects using proprietary tools to analyze user interactions and perceptions. Deliver actionable insights through reports and presentations to senior-level stakeholders while mentoring junior analysts.

Responsibilities

• Work closely with customers to plan research projects according to customer requirements, timelines, and business goals
• Execute research projects ensuring sound research methodology and analysis
• Create Toplines, Scorecards, Executive Summaries, Final Reports, Slide Decks, etc
• Provide support to customers throughout the research planning, execution, and delivery process that may include presenting research findings up to the Director or VP level
• Mentor and coach analysts on the UX Research Team
• Work closely with the Panel and Research Operations team members assigned to your projects to ensure execution is on track and data collected aligns with the requirements
• Analyze research study responses from participant videos and transcripts, surveys, and other study data to develop key research findings and recommendations for customers
• Collaborate with senior-level leaders to improve our internal processes with creative ideas and by sharing what you learn from the research you lead
• Provide feedback to the Design and Engineering teams about how to improve our internal tools and platforms

Requirements

• 5+ years working in a qualitative research role in a detail-oriented research operations environment
• Expertise with data collection, analysis, and interpretation
• Expertise leading complex, multi-faceted research projects
• Knowledge of the end-to-end research lifecycle, including research methods/approaches and common analyses, specifically those related to UX
• Prior success maintaining strong relationships with customers, vendors, and team members
• High attention to detail and ability to recognize patterns and anomalies in qualitative and/or quantitative data
• Comfort presenting your own research and research prepared by others to senior-level stakeholders
• A strong sense of ownership, transparency, detail-orientedness, and ability to self-initiate
• Excellent communication (written and verbal) and analytical skills
• Very comfortable using emerging technologies and different software systems
• High comfort working with Google Docs, Google Sheets, or similar products
• Collaborative attitude and ability to foster a positive work environment
• Experience and comfort working on a team of researchers as well as alongside operations personnel in a rapid-response, often ambiguous environment
• Undergraduate degree in psychology, research methods, human computer interaction, sociology, or related field

Key Skills