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Product Designer, Disputes
Chime Financial, Inc đşđ¸ San Francisco, California, United States of America
Lead the end-to-end design of member-facing dispute experiences and high-trust flows within the Trust & Safety domain. Partner with cross-functional teams to optimize agent tooling and integrate AI and automation to improve operational efficiency.
Responsibilities
- Lead the end-to-end design of member-facing dispute experiences
- Design thoughtful, high-trust experiences for complex and often emotionally charged moments
- Partner closely with Product, Engineering, Operations, Risk, Support, and Research to improve both customer outcomes and operational efficiency
- Help shape the long-term disputes roadmap, including how intelligent systems and automation should support members and internal teams over time
Requirements
- A strong track record designing successful consumer-facing product experiences
- Experience owning ambiguous, end-to-end problem spaces that require both strategic framing and hands-on execution
- The ability to design for complex systems with multiple users
- A portfolio that shows clear thinking, strong interaction design, and high craft in emotionally sensitive or high-stakes flows
Benefits
- Competitive salary based on experience
- 401k match plus great medical, dental, vision, life, and disability benefits
- Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
- Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
Key Skills
About Chime Financial, Inc
Chime was created because we believe everyone can unlock financial progress, and we want to develop solutions and services to empower people to succeed. The premise upon which we started Chime is simple: basic banking services should be helpful, transparent, and easy. Our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions. By designing a member-centric banking app with easy-to-understand financial tools, weâre creating a more competitive market with options for everyday Americans. We offer access to accounts with no overdraft fees, provide members the chance to receive their pay up to 2 days early* with direct deposit, help them build credit history, and build financial literacy to hit their goalsâamong many other things. Since 2012, weâve grown our team to more than 1300 Chimers across 3 offices. But more than that, weâve expanded the products and services we offer to
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