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UX Researcher- Senior Associate- JP Morgan Personal Investing
Jpmorgan Chase & Co. š¬š§ City of London, London, United Kingdom
Lead and execute generative and evaluative user research to ensure products are customer-centric and meet real user needs. Collaborate with cross-functional teams to integrate customer insights into the strategy, design, and delivery of digital wealth management services.
Responsibilities
- Work with Design, Product, and other Researchers to prioritise research opportunities in a fast-paced, rapidly changing environment
- Lead and advise on research plans, overall user research strategy and methods
- Manage and conduct generative and evaluative research
- Conduct independent research on multiple aspects of products and experiences
- Refine our definition and understanding of the target audience for products, services & features
- Understand and incorporate complex technical and business requirements into research projects
Requirements
- Desire to be part of a fast-paced and intellectually curious research team
- Experienced with a range of exploratory and evaluative research methods, ideally in product and/or service development
- Experience in carefully considering working procedures and defining best practice
- Passion for championing the customer in the development of a carefully crafted investment experience
- Strong critical-thinking and problem-solving skills
- Strong communication and interpersonal skills
- Ability to bring research insights to life for a range of stakeholders who value different approaches
- Bachelorās degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology or related field or equivalent professional experience
Benefits
- Competitive salary package
- Career coaching
- Global career opportunities
- Non-linear career paths
- Internal development programmes for management and technical leadership
- Hybrid work and flexible working hours
- Employee assistance programme
- Global internal wellbeing programme
- Access to wellbeing apps
Key Skills
About Jpmorgan Chase & Co.
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutionsācarrying forth the innovative spirit of our heritage firms in global operations across 100 markets. We serve millions of customers and many of the worldās most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services. Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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