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Staff Product Designer, Client Experience
Boulevard Remote (🇺🇸 United States of America)
Lead the design strategy for the end-to-end client journey, focusing on booking flows, self-management, and communication touchpoints. Collaborate with Product and Engineering to scale the client-facing ecosystem and integrate AI enhancements.
Responsibilities
- Lead client experience design strategy in close partnership with Product and Engineering
- Design end-to-end client journeys, patterns, and frameworks
- Help evolve the client experience to support seamless online booking flows, client self-management, and communication touchpoints
- Translate deeply human needs into clear and compelling client-facing experiences
- Partner closely with engineers to guide implementation, ensuring design intent is preserved in production
- Act as a design leader and multiplier, raising the quality bar, influencing peers, and contributing to design culture, standards, and best practices
Requirements
- Deep empathy for clients and a strong instinct for what makes experiences feel effortless and trustworthy
- Deep understanding of the full, iterative design process
- Proven ability to design for conversion, retention, and engagement
- Comfort operating in ambiguity and helping teams find clarity in evolving environments
- A strong point of view balanced with openness to feedback and iteration
- Ability to focus on outcomes over outputs, shipping thoughtfully while maintaining a high quality bar
- Proficiency with modern design and AI tools (e.g., Figma, Claude, Cursor)
Benefits
- 401(k) match
- Dental, medical, vision, and life insurance
- Flexible vacation day policy
- Fully remote work option with a work from home stipend
- Family planning resources and specialized support programs
- Equity: get ahead on the ground floor and grow with Boulevard
- Boulevard Bucks Learning and Development program
Key Skills
About Boulevard
Boulevard is the business management platform trusted by the fastest-growing salons, spas, and med spas. We’ve earned the trust of thousands of businesses across the nation by striving to give them the same incredible service and support they give their clients. Our innovative platform delivers personalized, enjoyable experiences with online appointment scheduling, seamless business management, marketing, and payments that are simple, elegant, and reliable. Developed in collaboration with industry-leading owners and operators, our easy-to-use platform-as-a-service is carefully designed to drive revenue, automate workflows, and convert every visitor into a valuable, long-term client. By facilitating a better, more personalized client experience, we empower businesses to give their clients more of the magical moments that matter most. As a venture-backed, fully remote startup based in Los Angeles, we are innovating at the intersection of beauty and technology. We are thoughtfully unap
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