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Senior AI Product Designer (EMEA) Senior AI Product Designer (EMEA)

Foundever® 🇷🇸 Serbia

Full-time Senior

Own the end-to-end design of complex AI-powered product workflows from concept to execution. Collaborate with cross-functional teams to translate technical AI capabilities into intuitive, scalable user experiences.

Responsibilities

  • Own the design of complex product workflows from concept to execution, ensuring clarity, quality, and alignment with business and user needs
  • Lead discovery activities: map user journeys, gather insights, and translate them into actionable problem statements and design opportunities
  • Design end-to-end UX/UI: information architecture, flows, wireframes, prototypes, high-fidelity UI, and thoughtful edge-case handling
  • Conduct user research and usability testing to validate solutions and drive evidence-based decisions
  • Collaborate closely with product managers, engineers, and AI/operations teams to translate technical concepts into approachable tools and workflows

Requirements

  • 4+ years of experience in product design, UX/UI, or a related field
  • Strong portfolio demonstrating systems thinking, interaction design depth, and shipped product impact
  • Mastery of Figma (components, variants, tokens, prototyping, libraries) and comfort with industry-standard design tools
  • Experience with user research methods and usability testing
  • Strong understanding of design systems, accessibility, and responsive or complex interface design
  • Excellent communication skills: able to clearly articulate decisions, rationale, and trade-offs to stakeholders

Benefits

  • Opportunity to work on AI-powered products that directly shape how global brands operate and support their customers
  • Collaborative, diverse, and growing design team that values craft, clarity, and pragmatism
  • Opportunity to influence platform-wide UX patterns and design standards
  • Space to grow your skills, expand your impact, and learn from cross-functional AI experts

Key Skills

Product design UX/UI design Systems thinking Interaction design Figma User research Usability testing Design systems Accessibility Complex interface design Communication Collaboration AI Automation Workflow design

About Foundever®

Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions. Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.

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