UX Designer II

The UX Designer II defines customer interactions and executes design strategies for specific business or product lines. Responsibilities include creating wireframes and prototypes while collaborating with research and technology teams to improve customer satisfaction.

Responsibilities

• Works collaboratively with research to help identify opportunities to better understand customer's needs
• Understands how your role impacts customer satisfaction
• Analyzes and interprets what is happening in the market, driven by the latest news/incidents, particularly competitive announcements and events
• Can work proactively with technology, product and other key stakeholders to come up with new and creative ideas
• Can generate new ideas by analyzing product data for insights
• Proposes solutions when faced with a new design challenge
• Seeks new ideas from other internal stakeholders
• Define user experience concepts and components for the product or project using tools such as wireframes, prototypes, and process flow diagrams
• Works with UX Researcher to understand the user needs
• Collaborate on when to execute usability testing for applicable projects
• Deliver established UCD solutions/processes
• Good interaction design skills and attention to detail
• Proactively uses data to establish key metrics for projects
• Explores data from analytics packages, customer insight or other sources to understand context of research work
• Regularly tests design work with users in partnership with UX Research team
• Iterates research methods based on testing and data analysis
• Has a very good knowledge of the tech stack of the organization
• Understands the nuances of designing for different platforms
• Uses design software (Axure, Sketch, Invsion) to intermediate level

Requirements

• Understands own strengths and weaknesses and looks for opportunities to build on both
• Able to effective questions and collect facts from multiple sources in order to solve problems
• Ability to effectively identify and analyze problems and propose solutions
• Effectively manages day-to-day issues and problems without intervention
• Brainstorms with others to look for different approaches to current process and tasks
• Looks for opportunities to develop new ideas or thinking within own role
• Experiments with new ideas as part of role
• Encourages co-operation between all members of the team
• Seeks team members' input and expertise; facilitates open and interactive discussion of matters affecting the team
• Helps people to resolve conflict
• Identifies and removes barriers to team performance
• Identifies ways for further collaboration across teams
• Establishes rapport with others on the team and across teams
• Works effectively with others to get work done
• Treats all individuals with respect
• Handles difficult situations, minimizing conflict

Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

Key Skills