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Establish and lead a comprehensive UX research practice to drive data-backed product decisions. Design and execute qualitative and quantitative studies to improve conversion, retention, and the overall user funnel.
Responsibilities
- Set and own the research agenda, define what we research, why, and in what order
- Design and run structured research programs, including user interviews, usability tests, surveys, and in-product feedback mechanisms
- Analyze session recordings, heatmaps, and behavioral data to identify friction and patterns
- Conduct competitor research to benchmark best practices and identify differentiation opportunities
- Translate findings into clear, prioritized recommendations that product and design can act on immediately
Requirements
- 4-6+ years of UX research experience in a product company
- Proven track record of running both qualitative and quantitative research end-to-end
- Experience designing and running user interviews, usability tests, and surveys independently
- Strong experience analyzing user behavior using session recording tools and product analytics
- Ability to synthesize qualitative and quantitative data into actionable insights
Benefits
- Remote Work Environment
- Unlimited PTO
- Paid National Holidays
- Company-provided MacBook
- Flexible Independent Contractor Agreement
Key Skills
About Ruby Labs
Ruby Labs is a leading tech company that creates innovative consumer products across the health, education, and entertainment sectors. Our journey began in 2018 in London, UK, as a collaboration between two friends with extensive expertise in business, technology, and marketing. From the start, our vision has been to build a world-class tech company that develops category-leading products used by millions of users worldwide. We aim to create easily accessible platforms that offer engaging and valuable experiences across various aspects of people's lives. Since our launch, we've successfully brought seven consumer products to the global market, each addressing unique needs in health, education, or entertainment.
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