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Digital Product Designer (Mid-weight)
Whitbread đŹđ§ City of London, London, United Kingdom
Design end-to-end digital and physical guest experiences spanning discovery, booking, and in-hotel stays. Collaborate across product, engineering, and brand teams to balance guest needs with commercial outcomes for B2C and B2B customers.
Responsibilities
- Design end-to-end experiences that genuinely matter, spanning both digital and physical moments of a stay
- Help shape how guests experience Premier Inn before, during, and after they walk through the doors
- Collaborate across product, engineering, research, and brand to create journeys that balance guest needs with commercial outcomes
- Explore how business and leisure journeys differ and how they overlap
- Dig into exciting challenges such as AI shaping discovery and booking, making journeys simpler and more intuitive, and how a guest's device can become a trusted companion during their stay
Requirements
- Strong expertise in interaction design, experience design, and prototyping
- Ability to balance guest needs, business goals, and technical constraints
- Skilled in research-informed design, using analytics, qualitative insight, heuristic evaluation, and competitor analysis to guide design decisions
- Proficiency with Figma
- Excellent communicator, able to clearly articulate design intent, trade-offs, and accessibility consideration
- Deep understanding of accessibility, usability heuristics, platform-specific patterns, and design-system principles
Benefits
- Health benefits
- Up to 20% bonus
- 10% matched pension
- Other benefits
Key Skills
About Whitbread
Whitbread PLC is the owner of the UKâs favourite hotel chain, Premier Inn, as well as restaurant brands, Beefeater, Brewers Fayre, Table Table, Bar + Block and Cookhouse and Pub. Whitbread employs more than 35,000 people in more than 1,200 Premier Inn hotels and restaurants across the UK and Germany, serving over five million customers every month. At Whitbread we are committed to being a force for good in the communities in which we operate. Our Sustainability programme, âForce for Goodâ is focused on enabling people to live and work well and is built around three pillars of Opportunity, Community and Responsibility. Whitbread PLC is listed on the London Stock Exchange and is a constituent of the FTSE 100. It is also a member of the FTSE4Good Index.
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