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Senior UX Researcher (Incogni)
Surfshark 🇱🇹 Kaunas, Kauno miesto savivaldybė, Lithuania
The role involves owning the full UX research process from goal definition to reporting findings for desktop and mobile products. You will collaborate with product and design teams to turn user insights into actionable improvements and establish structured research practices.
Responsibilities
- Conduct both evaluative and exploratory research across our desktop and mobile products
- Own the full research process: from defining research goals and choosing methods to running sessions, synthesising insights, and reporting findings
- Help establish UX research as a stronger, more structured practice within the product development process
- Create and improve research procedures, templates, documentation, and ways of working for future research activities
- Gather user feedback to help ensure our products are usable, user-friendly, and aligned with real user needs
- Map user journeys to identify pain points, opportunities, and areas for future improvement
- Conduct research sessions (mostly online), including interviews, usability tests, and feedback sessions
- Work closely with product, design, development teams, and other stakeholders to turn research findings into actionable improvements
Requirements
- Experience taking full ownership of research work from start to finish
- Confidence working in a role where some processes still need to be created, improved, and introduced
- Strong communication and collaboration skills
- Ability to synthesise qualitative and quantitative data and turn it into clear, relevant insights
- Competence in reporting research findings in a clear, practical, and stakeholder-friendly manner
- Confidence in asking the right questions at the right time, challenging assumptions, and constructively questioning ideas
- A proactive mindset and willingness to help build the foundations of UX research in the organisation
Benefits
- Growth and learning opportunities
- Health and wellness benefits
- Tools of your choice
- Community and celebrations
- Convenient commuting
- Work-life balance
- Premium Surfshark accounts
- Gross salary: 4600 - 5700 Eur/month for the Lithuanian market, 18000 - 22900 PLN/month for the Polish market
Key Skills
About Surfshark
Ironwall by Incogni removes personal information from the internet to protect your executives and employees from doxxing, identity theft, data breaches, and real-life harassment. We specialize in removing personally identifiable information (PII) such as home addresses and phone numbers, ensuring that your information does not fall into the wrong hands. Our approach is assertive and uncompromising: when we contact a website to request the removal of your data, it is not merely a suggestion—we ensure the information is taken down. As part of the Incogni family, we leverage industry-leading expertise and technology to deliver a comprehensive privacy protection service that meets the specific needs of our clients. Join us in our commitment to maintaining a secure and private online environment for your organization.
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